Process Modelling

Most complex processes incorporate people in one way or another. Whether they are waiting in a queue to be served, performing an operational task, or choosing to order a specific product, people are a driving component of many operational activities. Characterizing and capturing human behavior within a simulation is not a trivial task, but should be a necessary part of most policy, process or organizational change. Our approach to Process Modelling entails traditional business process management techniques married with sophisticated analytical techniques that are particularly suitable to modelling human behavior. Drawing on a diverse toolkit of techniques including microsimulation, systems dynamics, agent-based modelling, fuzzy logic, and monte carlo simulation, our practitioners have successfully modelled wide array of systems in the following areas: